Frequently Asked Questions

Is there maximum number of documents I can generate ?

We have different plans with different limits, starting at 500 Documents or Images per session to tens of thousands. Contact Us for more options.

Can I customize the generated document names ?

Yes, you can customize the generated document names and can include the data fields from your data file.

Can I come back to download Documents I previously generated ?

Yes, we keep your generated Documents and Images so you can access them again later. You can remove the documents from the platform at any time.

Can I send generated documents to e-mails directly ?

Yes, you can use our Parrot to E-mail feature to send out the generated documents or images to your recipients conveniently.

Can I convert the exported Word documents to PDF ?

Yes, we automatically Convert Word Documents to PDF - but this varies by plan. Some plans do not have this feature enabled.

How does Billing Work ?

We only offer a YEARLY Billing option. We handle billing securely through an external payment processor and through wire transfers. You may Contact Us for a quote for customized solutions for Enterprise or on-premise customers.

How to buy the On-Premise version ?

Please Contact Us for more information about on-premise solution for your organization.

Are the prices VAT-inclusive or not ?

Our prices are VAT-inclusive, subject to Malawi VAT of 16.5%

Can I get a Refund ?

Once you have started using the service, we may not provide a refund - however feel free to Contact Us to discuss your particular scenario.

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